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HERE ARE SOME FAQ'S TO ASSIST YOU WITH YOUR PURCHASE :
* We are dedicated to assuring that you will get top quality products, along with our excellent customer service.*
(FAQ )
Q: Will my item arrive exactly on the estimated delivery date provided by eBay?
A: The estimated delivery date shown is a calculation done BY EBAY for how long it takes to delivery all of the hundreds of items we sell. They do not take into account the type of item, size, weight, shipping locations, supplier, etc.
This is just an ESTIMATE, and we do NOT guarantee delivery by a date that we have no control over calculating.
In general, expect anywhere from 2-10 business days for delivery of an item. Delivery times may vary greatly just depending on the type of item.
Contact us if you have a need to get an item quickly, we will tell you if it's possible to get to you by a desired date.
( any charges for fast shipping will be added on top of price )
SHIPPING SPEED:
Most shipments require up to 3 business days handling time, plus 2-10 business days shipping time,
but in many instances it will be on the faster side, unless your item is very large and/ or heavy.
(Feedback)
Here there is only one Boss ( The Customer ). And he can fire everybody in the company from the chairman on down. simply by spending his money somewhere else.
please leave us all 5 star after you have received the item and are happy with our transaction.
If there are any issues, please contact us first before leaving a neutral, negative feedback or rating below 5 star.
We have over 4 years of experience on eBay and what you to be happy with your purchase.
*We strive to deliver 5-star customer service.If there is an honest error OR dispute, all we ask is that you contact us and try to resolve first.
We will do our best to correct any situation in a timely manner*
Please send all correspondence through the ebay messaging system. We can also be reached at 408-666-4097 during normal business hour. All Technique questions, must be asked via ebay message.
Emails will be applied during business hours: 8AM to 5PM Pacific Time. Monday to Friday only (excluding Holidays).
After hours emails will be replied on the next business day.
GIVE US A CALL AND FIND OUT MORE ABOUT : Package Deals / Combine Shipping / Discount Items / Custom Orders / Customer Support , or simply have any questions
Contact Unique Parts 
408-666-4097
Monday - Friday
8am - 5pm
* Pacific Standard Time *
We accept PayPal,. Please note the following when using PayPal: We will ship to Paypal confirmed address or credit card billing address only. All auctions are expected to be paid.
We must collect 9.25% sales tax if order is shipped within California. By law, sales tax is automatically computed on products.
USPS Delivery Time: 5-7 business days (Varies by Destination)
Shipping Carriers are responsible on the delivery time. If you have any questions or problems with delivery, please contact carrier directly
Standard Order Processing time:
All items will ship within 24 hours (Monday - Friday).
Payment cleared/received on Friday will be shipped on the next business days (Monday or Tuesday)
We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays.
Note that transit times may vary, particularly during peak periods or inclimate weather conditions, and that delivery times frames will need to be extended for any processing time frames in excess of 1-2 business days.
We ship to the Contiguous United States only. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.
*International Buyers – Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
*Economy Shipping:
We ship the package within 24 hours after the payment cleared.
We ship to PayPal address ONLY. Please make sure your address in PayPal is matched with your shipping address before you pay.
We ship worldwide Via AIr-Mail, Delivery time is 11-22 business days. Expedited shipping:
Express Mail Service is available. Delivery time is 3-7 business days. You need to CONTACT us for quote!
· We are a clearinghouse for major US retailers so in the VERY UNLIKELY event that the product is out of stock, you will get an IMMEDIATE 100%refund.
*RETURNS : Only the purchase price will be refunded. Shipping and Handling fee is nonrefundable*.Return authorizations are needed to return an item. Please provide your full name on order and reason for return/exchange. All items must be returned in the same condition in which they were received. 15% RESTOCKING FEE APPLIES TO ANY ITEMS THAT COSTUMERS ordered wrong or simply CHANGE ITS MIND.
Unique Parts* stands behind all the products that we sell. Please test fit items before cutting, painting, altering, or final installation. Our commitment for Customer Support and 5 star Ratings means individual commitment to a group effort - that is what makes a team work, a company work, a society work, a civilization work , that’s what makes us Unique
*ATTENTION*
Altered items and custom orders are (NOT) refundable or returnable. Please inspect the parts immediately after receiving your order.
General Returns:
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number (RGA) has been issued, the product is returned in the original manufacturer's packaging, is in perfect resalable condition, and it has been less than10 days since the order was received. Restocking fees will apply on all straight returns (incorrectly ordered, returning instead of replacing per our policy, etc.).
Wrong Products Received:
It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please, first, notify us within 2 business days of receiving your order. We will then issue an RGA number and return instructions on how and where to return the product. Please do not ship anything back without an RGA and those instructions.
If you ordered wrong:
If you made an error and ordered the wrong products (from the items that have listed prices on our web pages; not special quoted products), and wish to return the product; NOTE * there will be a 15% restocking fee and costumer will pay for return shipping cost, please request an RGA number and return instructions. Returns MUST have an RGA in order to be processed correctly, so please wait for us to send you that information.
Damaged shipment:
For standard carrier shipments (i.e.; US Postal Service, UPS, FedEx, etc.), we must have been notified (by phone or email) of any damage (or other problems) and have been provided with any and all additional information within 2 business days of you receiving your products. Once you have determined that the products shipped to you were received damaged, you need to notify us and the carrier (i.e.; US Postal Service, UPS, FedEx, etc.) within 2 business days. At time of delivery, if the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper's proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged.
Defective Products:
Within TEN (10) days of receiving your order, if any product proves to be defective, please contact us immediately. Please DO NOT return the product back without contacting us first and receiving an RGA number and the necessary return instructions. After receiving the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement product.
If you have a defective item and would like to return it without getting a replacement, please let us know and include your order number.
NON
Returnable
Items:
There are products we offer that are not returnable; please be aware of this when placing your order.
- Items that were received by the customer more than 30 days ago.
- Items that were NOT shipped by a Standard Carrier (for example of a standard carrier, we mean companies such as UPS, FedEx, or USPS) may NOT be returned.
- Also, items that are "special ordered/quoted" cannot be canceled or returned.
(Non-listed and quoted items - items that do not have prices listed on our web pages and/or items that you received a special quote on - are considered special order items and may not be returned.) - Items stated as non-returnable on the page from which they are ordered
- Items that have been installed
- removed from the packaging.
- "Match-Your-Color"
- Items that are not brand new and/or missing any of the manufacturer's packaging.
- Items that have been specially manufactured for your order,
- Items that have been cut-to-order
- Items that have a custom paint and
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